Cancellation of order by us (The Festival Clothing Co)
The Most Marvellous Gift Emporium reserve the right to deny shipping to any customer for any reason. If an order has been placed and we wish to deny shipping we will make a full refund to you (the customers) at our earliest convenience (usually the same day, not including bank holidays and weekends).
Cancellation of order by you (the customer)
If you (the customer) place an order by mistake or decided that for any reason you would like to cancel your order you can only do so until the order has been shipped. Once the order is in transit then no refunds can be issued.
We only accept Worldpay for International Economy items.
All Tracked International items can be paid for using either Worldpay or Paypal.
The shipping address is the address given by you (the customer) to us (The Festival Clothing Co) on the checkout screen before proceeding to the secure payment screen. We will only ship to the shipping address you provide on our website before proceeding to the secure payment screen. It is your (the customers) responsibility to provide the correct shipping address details so we (The Festival Clothing Co) can send your item/s to the correct shipping address. The Festival Clothing Co take no responsibility for any wrong information given and any lost or delayed mail that may arise as a consequence.
Customers using Paypal (tracked items only) must have the correct shipping address added on their Paypal account if the address provided on our website does not match the one given to us via Paypal we will issue you with a refund and you will have to go through the payment process again.
Customs Import Taxes and Charges
The Festival Clothing Co take no responsibility for any customs charges that you (the customer) may incur when goods are shipped into your country. Any import/custom charges that may arise related to items you have ordered will be the sole responsibility of you (the customer) and not The Festival Clothing Co. Please see your own countries custom rules on import limits. A customs label will be attached to the front of any international order, this custom label is required by law and will display the actual weight, price and item being imported. As of 01-01-2021 items shipping to the EU will now incur VAT when it enters the destination country, there may also be other fees like a clearance fee. Please double check with your countries customs office before ordering so you understand the fees involved, we have included a copy of the percentage VAT to be paid (for items over £22) here.
Shipping times may vary from that advertised on the shipping cost page. The Festival Clothing Co are not responsible of items entering other countries as custom controls differ from country to country and thus for times may be longer then expected due to unforeseen circumstances at your border control. Most customers report receiving their international orders within 5 working days to Europe and 8 working days to the rest of the world (excluding bank holidays and weekends) but as stated this subject to customs and border controls.
The Royal Mail state that international items will not be considered lost until after 20 working days for European destinations and 25 working days for all other destinations as this is a reasonable amount of time for items to make it to their
destinations. If you have used the tracked option we would refund or replace at this point.
Product and Shipping Prices
The Festival Clothing Co have tired to make sure all displayed shipping prices and product prices are correct. If for what ever reason either the product price or shipping price is wrong (due to human or technical error) then we (The Festival Clothing Co) reserve the right to cancel any order and amend any wrong information. The customer can then proceed with a new order if they wish.
The Festival Clothing Co sell many unique clothing and gift items. If you purchase an item that has run out of stock you will receive an email from us explaining the situation. Either a replacement item can supplement the missing item or a refund can be issued upon your (the customer) request.
The weight of the items in your shopping basket is an average weight based on a sample of items from that product style in that specific size. As our gifts are handmade the weight of our items does vary slightly from each individual product in each style.
Lost or Delayed Items
The Festival Clothing Co take no responsibility for lost or delayed items unless customer use the tracked/insured option. We offer a tracked/insured service for any customers who wish to track the progress of their items. International customers who use the economy ‘Non Tracked’ shipping do so at their own risk.
We email all our customers with a confirmation email once the order is placed and then a dispatch email when the order is shipped, this dispatch email will contain the tracking information if tracked shipping is selected.
It is customers responsibility to check both their inbox and junk folder for these emails as customers are responsible for the tracking of their item. If you have not received your email then please get in contact using our contact form and we will help.
Customers wishing to return items to The Festival Clothing Co must first email us and wait for a response.
Please use our contact form found here.
Please see here for full international returns policy